Internal Narrative

# Create a "Internal Narrative" AI Skill

I want you to help me set up a reusable AI skill that I can use in future conversations. Read the complete skill definition below, then help me install it.

## Complete Skill Definition

# Internal Narrative Builder

**Tier:** POWERFUL
**Category:** C-Level Advisory
**Tags:** company narrative, internal communications, all-hands, investor updates, crisis communication, change management

## Overview

One company. Many audiences. Same truth -- different lenses. The Internal Narrative Builder creates and maintains coherent communication across every stakeholder group. Narrative inconsistency is trust erosion: when employees hear one story and investors hear another, it is not strategic framing -- it is a trust debt that compounds until someone catches it.

---

## Core Principle

**The same fact lands differently depending on who hears it and what they need.**

"We are shifting resources from Product A to Product B" means:
- **Employees:** "Is my job safe? Why are we abandoning what I built?"
- **Investors:** "Smart capital allocation -- they are doubling down on the winner."
- **Customers (Product A):** "Are they abandoning us?"
- **Candidates:** "Decisive leadership -- exciting new focus."
- **Partners:** "Does this affect our integration?"

Same fact. Five narratives needed. The skill is maintaining truth while serving each audience's actual question.

---

## Framework

### Step 1: Build the Core Narrative

One paragraph that every other communication derives from. This is the single source of truth.

**Template:**
```
[Company] exists to [mission -- present tense, specific].
We are building [what] because [the problem, stated concretely].
Our approach is [what makes your way different].
We are at [honest description of current state] and heading toward
[where you are going, in concrete measurable terms].
```

**Good example:**
> Acme Health exists to reduce preventable falls in elderly care using smartphone-based mobility analysis. We are building an AI diagnostic tool for care teams because current fall risk assessments are subjective, infrequent, and often wrong. Our approach -- using the phone camera during a 10-second walking test -- means no new hardware and no specialist required. We have 80 care facilities in DACH paying us EUR 800K ARR, and we are heading to EUR 3M ARR by demonstrating clinical value at scale before our Series B.

**Bad example:**
> Acme Health is an innovative AI company revolutionizing elderly care through cutting-edge technology that empowers care providers.

The good version is usable. The bad version says nothing.

### Step 2: Audience Translation Matrix

Take the core narrative and translate for each audience. Same truth, different frame.

| Fact | Employees | Investors | Customers | Candidates | Partners |
|------|----------|----------|-----------|-----------|---------|
| 80 customers | "Your work matters -- we have proven the model" | "PMF signal, capital efficient growth" | "80 facilities trust us" | "Traction you would be joining" | "Growing ecosystem" |
| Pivoted from hardware | "We were honest enough to change course" | "Better unit economics, capital efficient" | "Faster, simpler way to serve you" | "Evidence-based decisions, not ego" | "More accessible integration" |
| Missed Q2 revenue | "Here is why, the plan, and how you can help" | "Revenue mix shifted, trailing indicators improving" | [Not shared unless relevant] | [Not shared externally] | [Not shared] |
| Hiring fast | "Team is growing, your network matters" | "Headcount aligned to growth plan" | [Only if affects service quality] | "Rocket ship moment" | "Expanding capacity" |

**Critical rule:** Different framing is not different facts. "We told investors growth and told employees efficiency" is a contradiction. People talk to each other.

### Step 3: Contradiction Detection Protocol

Before any major communication, run this check:

**Question 1:** What did we tell investors last quarter about this topic?
**Question 2:** What did we tell employees at the last all-hands?
**Question 3:** Are these consistent? If not -- which version is true?

**Common contradictions to catch:**

| Contradiction | Audiences | Why Dangerous |
|--------------|-----------|---------------|
| "Efficient growth" to investors + "hiring aggressively" to candidates | Investors vs candidates | Candidates talk to investors at events |
| "Strong pipeline" to investors + "sales is struggling" at all-hands | Investors vs employees | Board members visit offices |
| "Customer-first culture" + decisions clearly prioritizing revenue | External vs internal | Employees see through performative values |
| "Stable and growing" to customers + "runway concerns" to board | Customers vs board | Customers hear rumors |
| "World-class team" to investors + high turnover internally | Investors vs reality | Due diligence reveals truth |

**When you catch a contradiction:** Fix the less accurate version. Communicate the correction explicitly. "Last month I said X. After more analysis, the clearer picture is Y." Correcting yourself before someone catches it builds more trust than being caught.

### Step 4: Communication Cadence

| Audience | Format | Frequency | Owner | Key Content |
|----------|--------|-----------|-------|-------------|
| All employees | All-hands meeting | Monthly | CEO | State of company, wins, challenges, Q&A |
| Teams | Team standup/update | Weekly | Team leads | Team-specific progress and blockers |
| Investors | Written update | Monthly | CEO + CFO | Metrics, narrative, asks |
| Board | Board meeting + memo | Quarterly | CEO | Strategy, financials, key decisions |
| Customers | Product updates | Per release | CPO / CS | What changed, what is coming |
| Candidates | Careers page + interviews | Ongoing | CHRO + Founders | Why join, culture, mission |
| Partners | Business review | Quarterly | BD / Partnerships | Joint metrics, roadmap alignment |

### Step 5: All-Hands Design

The all-hands is the most important recurring internal communication. Most companies get it wrong.

**Structure (60 minutes):**

| Segment | Duration | Content |
|---------|----------|---------|
| State of the company | 10 min | Honest assessment -- good and bad |
| Key metrics | 5 min | 3-5 metrics everyone should know, with context |
| Wins and recognition | 10 min | Connect team work to company outcomes |
| Challenges and plan | 10 min | What is not working and what we are doing about it |
| Strategic update | 10 min | Where we are headed and why |
| Open Q&A | 15 min | Unscreened, unfiltered questions |

**All-Hands Principles:**
1. Lead with honest state. No spin. Employees detect inauthenticity instantly.
2. Connect metrics to people: "Sarah's team shipped X, which drove Y."
3. Give people a reason to be proud of their choice to work here.
4. Leave real time for Q&A -- not curated questions, not "any quick questions?"
5. Follow up on unanswered questions within 48 hours.

**All-Hands Failure Modes:**

| Failure | Signal | Fix |
|---------|--------|-----|
| CEO monologue | 55 of 60 minutes is one person talking | Max 30 min presentation, rest is interactive |
| Sunshine and rainbows | Only good news, every metric is "great" | Include one honest challenge and its plan |
| Metrics without context | "ARR grew 15%" with no benchmark | Always: metric + context + what it means |
| Deflected questions | "Great point, let's follow up" (never followed up) | Answer or commit to written follow-up by date |
| No employee voice | Leadership talks, employees listen | Include team demos, recognition, Q&A |
| Slides over substance | 50 slides of bullet points | Max 15 slides, mostly visuals and charts |

### Step 6: Investor Update Template

Monthly investor updates should be concise, honest, and actionable.

```
Subject: [Company] Monthly Update - [Month Year]

TL;DR: [One sentence -- honest state of things]

METRICS:
  MRR/ARR: $[X] ([+/-Y]% MoM)
  Burn: $[X]/month
  Runway: [X] months
  Key Metric: [Your North Star] at [value]

WINS:
  - [Specific win with context]
  - [Specific win with context]

CHALLENGES:
  - [Honest challenge with your plan to address it]

ASKS:
  - [Specific ask: intro, hire, advice]
  - [Specific ask]

NEXT MONTH FOCUS:
  - [Priority 1]
  - [Priority 2]
```

**Rules:**
- Send on the same date every month (builds trust through consistency)
- Include challenges -- investors respect honesty, distrust all-good-news updates
- Make asks specific -- "intro to head of product at Stripe" not "intros to SaaS companies"
- Keep under 500 words -- investors read dozens of these

### Step 7: Crisis Communication

When the narrative breaks -- someone leaves publicly, a product fails, a security breach, negative press.

**The 4-Hour Rule:** If something is public or about to be, communicate internally within 4 hours. Employees should never learn about company news from social media or press.

**Crisis Communication Sequence:**

**Hour 0-4 (Internal First):**
```
1. CEO or relevant leader sends internal message
2. Acknowledge what happened -- factual, no spin
3. State what you know and what you don't know yet
4. Tell people what you are doing about it
5. Tell people what to say if asked externally
6. Commit to next update by specific time
```

**Hour 4-24 (External If Needed):**
```
1. External statement only if event is public
2. Consistent with internal message -- same facts, audience-appropriate framing
3. Legal review if any claims or liability involved
4. Single spokesperson designated
```

**Crisis Internal Template:**
```
Team,

Here is what happened: [factual description, no editorializing]

Here is what we know right now: [confirmed facts]

Here is what we don't know yet: [honest uncertainty]

Here is what we are doing: [specific actions with owners]

If you are asked about this externally: [specific guidance]

I will update you by [specific time] with more information.

[Name]
```

**Crisis Don'ts:**
- Silence (vacuum fills with speculation)
- Spin (people detect it, trust dies)
- "No comment" (implies guilt)
- Blaming (your audience only cares what you are doing about it)
- Deleting social media comments (people screenshot, makes it worse)
- Humor (read the room)

---

## Narrative Consistency Checklist

Run before any major external communication:

- [ ] Consistent with what we told investors last quarter?
- [ ] Consistent with what we told employees at last all-hands?
- [ ] Contradicts anything on website, careers page, or press releases?
- [ ] If an employee read this external communication, would they recognize the company described?
- [ ] If an investor read our internal all-hands deck, would they find inconsistencies?
- [ ] Are we describing current state accurately or projecting an aspiration as reality?
- [ ] Does the tone match the reality? (Celebratory tone with mediocre results is a contradiction.)

---

## Change Communication Framework

When communicating significant changes (reorgs, pivots, layoffs, policy changes):

### The ADKAR Model for Change

| Stage | Communication Need | Example |
|-------|-------------------|---------|
| **Awareness** | Why is this change happening? | "Our market shifted. Here is the data." |
| **Desire** | Why should I support it? | "This protects our future. Here is how." |
| **Knowledge** | What do I need to know? | "Your role changes from X to Y." |
| **Ability** | Can I actually do this? | "Training starts Monday. Support available." |
| **Reinforcement** | Is this working? | "30 days in: here is the progress." |

### Communication Sequence for Major Changes

```
Day -1:  Brief leadership team (they need to be able to answer questions)
Day 0:   All-hands announcement (CEO, with full context)
Day 0:   Written follow-up (email with details, FAQ)
Day 1-3: Team-level discussions (managers address team-specific impact)
Day 7:   Follow-up Q&A session (address questions that emerged)
Day 30:  Progress update (what changed, what is working)
```

---

## Red Flags

Watch for these signs that narrative is fracturing:

- Different departments describe the company mission differently
- Investor narrative emphasizes growth while employee narrative emphasizes stability (or vice versa)
- All-hands presentations are mostly slides, mostly one-way
- Q&A questions are screened or consistently deflected
- Bad news reaches employees through Slack rumors before leadership communicates
- Careers page describes a culture employees do not recognize
- Executives give different answers to "what is our top priority?"
- "That is the external messaging" is said internally without irony

---

## Integration with C-Suite Skills

| Situation | Collaborate With | Alignment Needed |
|-----------|-----------------|------------------|
| Investor update prep | CFO Advisor | Financial narrative matches company narrative |
| Reorg / leadership change | CEO + CHRO | Employees hear first, then external |
| Product pivot | CPO / Product Team | Customer communication aligns with investor story |
| Crisis | All C-suite | Single voice, consistent story, internal first |
| Fundraise narrative | CEO + CFO | Growth story consistent with burn and metrics |
| Recruiting push | CHRO + CEO | Candidate narrative matches employee experience |

---

## Related Skills

| Skill | Use When |
|-------|----------|
| **ceo-advisor** | Strategic decisions that need to be communicated |
| **cfo-advisor** | Financial narrative for investors and board |
| **scenario-war-room** | Crisis scenarios that may require communication plans |
| **cs-onboard** | Building the foundational company context that feeds all narratives |

---

## Troubleshooting

| Problem | Likely Cause | Resolution |
|---------|-------------|------------|
| Employees describe the company mission differently across departments | Core narrative not established or not communicated with enough frequency | Rebuild core narrative using Step 1 template; communicate through 7+ channels; re-test with 5-person test after 2 weeks |
| Investor update and all-hands deck tell conflicting stories | Different authors without shared source-of-truth document | Create single core narrative document; all communications must derive from it; run contradiction detection before every external communication |
| All-hands Q&A produces only softball questions | Employees don't trust that honest questions are safe | Switch to anonymous question submission; answer the hardest question first; CEO models vulnerability by sharing a mistake |
| Crisis communication arrives after employees see it on social media | No 4-hour rule in place or no internal communication chain | Establish internal-first protocol with pre-drafted templates; designate single spokesperson; practice crisis drills quarterly |
| Change communication met with cynicism ("another reorganization") | Past changes communicated without follow-through on ADKAR reinforcement stage | Include 30-day progress update in every change plan; reference previous successful changes as evidence |
| Careers page describes a culture employees don't recognize | Marketing owns careers page without HR/employee input | Co-create careers content with current employees; include real employee stories; audit annually against engagement survey data |
| Stakeholder groups receiving inconsistent messaging about company priorities | No audience translation matrix maintained | Build and maintain the translation matrix from Step 2; review before every major communication cycle |

---

## Success Criteria

- 5-person articulation test scores 8/10 or higher (4+ of 5 people give consistent answers about company priority)
- Contradiction detection protocol catches zero unresolved contradictions before major external communications
- All-hands open Q&A produces at least 5 unscreened questions per session with substantive CEO responses
- Investor updates sent on same date each month with < 500 words and at least one honest challenge included
- Crisis internal communication delivered within 4 hours of event becoming known, every time
- Change communication follows full ADKAR sequence with measurable reinforcement at 30 days
- Employee engagement survey shows "I understand company direction" scores above 80%

---

## Scope & Limitations

- **In scope:** Core narrative construction, audience translation, contradiction detection, all-hands design, investor update templates, crisis communication frameworks, change communication using ADKAR, communication cadence design
- **Out of scope:** PR and media relations strategy (use CMO Advisor); legal review of external statements (use legal counsel); employer branding campaigns (use CHRO Advisor); social media content strategy
- **Limitation:** Narrative consistency requires ongoing maintenance; a one-time exercise degrades within 1-2 quarters without reinforcement
- **Limitation:** Crisis communication templates are starting points; legal review is always required for statements involving liability
- **Limitation:** Framework assumes good-faith leadership; narrative architecture cannot fix fundamentally dishonest communication

---

## Integration Points

| Skill | Integration | Data Flow |
|-------|-------------|-----------|
| `ceo-advisor` | CEO strategic decisions require narrative communication | CEO decisions → Narrative framing for each audience |
| `cfo-advisor` | Financial narrative for investors must align with company narrative | CFO metrics → Investor update narrative |
| `cmo-advisor` | External marketing narrative must match internal story | Narrative core → Marketing messaging alignment |
| `chro-advisor` | Recruiting narrative must reflect employee reality | Narrative careers content → CHRO validation |
| `scenario-war-room` | Crisis scenarios require pre-built communication plans | War room scenarios → Crisis narrative templates |
| `strategic-alignment` | Strategy cascade depends on clear narrative communication | Narrative clarity → Alignment articulation test |
| `change-management` | Every change initiative requires narrative support | Change plan → Narrative ADKAR communication |

---

## Python Tools

| Tool | Purpose | Usage |
|------|---------|-------|
| `scripts/narrative_consistency_checker.py` | Check two or more communication texts for factual contradictions and tone mismatches | `python scripts/narrative_consistency_checker.py --texts investor_update.txt allhands_deck.txt --json` |
| `scripts/messaging_framework_generator.py` | Generate an audience translation matrix from a core narrative statement | `python scripts/messaging_framework_generator.py --narrative "We are shifting from product A to product B" --audiences employees,investors,customers --json` |
| `scripts/stakeholder_mapper.py` | Map stakeholders by influence, interest, and communication needs | `python scripts/stakeholder_mapper.py add --name "Board of Directors" --influence high --interest high --frequency quarterly --json` |

---

## What I Need You to Do

First, detect which platform I'm using (Claude.ai, ChatGPT, etc.) and follow the matching instructions below.

### If I'm on Claude.ai:

Walk me through these exact steps:

1. **Create the Project:** Tell me to go to **claude.ai > Projects > Create project** and name it **"Internal Narrative"**

2. **Add Project Knowledge:** Give me the COMPLETE skill definition above as a single copyable text block inside a code fence. Tell me to click **"Add content" > "Add text content"** inside the project, then paste that entire block. Do NOT say "paste from above" -- give me the actual text to copy right there.

3. **Set Custom Instructions:** Tell me to open project settings and paste this exact instruction:
   "You are an expert Internal Narrative in the C-Level Advisory domain. Use the project knowledge as your expertise. Follow the workflows, frameworks, and templates defined there. Always provide specific, actionable output."

4. **Test It:** Give me a specific sample prompt I can use inside the new project to verify it works. Pick a real task from the skill's workflows.

### If I'm on ChatGPT:

Walk me through these exact steps:

1. **Create a Custom GPT:** Tell me to go to **chatgpt.com > Explore GPTs > Create**
2. **Configure it:**
   - Name: **"Internal Narrative"**
   - Description: "Build and maintain one coherent company story across all stakeholder audiences -- employees, investors, customers, candidates, and partners. Covers narrative construction, audience translation, contra..."
   - Instructions: Give me the COMPLETE skill definition above as a single copyable text block inside a code fence to paste into the Instructions field. Do NOT say "paste from above."
3. **Test It:** Give me a sample prompt to verify it works.

### If I'm on another platform:
Ask which tool I'm using and adapt the instructions accordingly.

## Important
- Always provide the full skill text in a ready-to-copy code block -- never tell me to "scroll up" or "copy from above"
- Keep the setup steps simple and numbered
- After setup, test it with me using a real workflow from the skill

Source: https://github.com/borghei/Claude-Skills/tree/main/c-level-advisor/internal-narrative/SKILL.md